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return policy

RETURN POLICY

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us
(Proform Vertriebs GmbH
Söllheimerstraße 16 - Loft D
5020 Salzburg
Austria
E-mail: info@proformshop.com
Phone +43 662 87 04 02
Fax +43 662 87 04 02 91)
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We will collect the goods. We will bear the cost of returning the goods which can be returned by post. You will have to bear the direct cost of returning the goods which by their nature, cannot normally be returned by post, 75 EUR inside of Germany and Austria and 150.00 EUR for the rest of European Union Countries.

You only need to pay for any diminished value of the goods, if the deterioration in value is due to a not necessary handling to ascertain the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts of merchants and businesses as well as all orders with a delivery address outside the European Union.
  • Contracts for the supply of goods which are not prefabricated and for their production of an individual choice or decision by the consumer is important or which are clearly tailored to the personal needs of the consumer.
  • Contracts for the supply of sealed goods which are unsuitable for reasons of health or hygiene to return when their unsealed after delivery.


Click here to open the withdrawal from

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